Privacy Policy

Welcome to Europa Group. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, safeguard, and disclose information across our corporate website and through our diverse subsidiaries, including Europa Food and Drugs Limited, Europa Medical & Diagnostics Limited, and our other operational divisions.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you participate in activities on the Website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us.

• Personal Details: Name, email address, phone number, and physical address.
• Business Information: Company name, job title, and professional credentials if you are inquiring on behalf of an institution, hospital, or retail partner.
• Technical Data: IP addresses, browser characteristics, operating system details, and website navigation paths collected automatically through cookies and similar technologies.

2. How We Use Your Information

Europa Group uses personal information collected via our Website for a variety of legitimate business purposes, including:

• To facilitate the delivery of pharmaceutical, cosmetic, and consumer products.
• To respond to user inquiries, offer support, and fulfill distribution requests.
• To send administrative information, such as changes to our terms, conditions, and policies.
• To comply with regulatory agencies and professional bodies, including NAFDAC, the Federal Ministry of Health, and international health organizations.
• To monitor and analyze trends to improve our website performance and user experience.

3. Information Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may process or share your data strictly under the following conditions:

• Intra-Group Transfers: We may share your information across our network of subsidiaries to fulfill multi-sector business requests.
• Service Providers: We may share data with trusted third-party vendors, logistics partners, and IT service providers who perform services for us or on our behalf.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Data Security

Europa Group implements industry-standard, commercially reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Use of Cookies

We may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Your Privacy Rights

Depending on your geographic location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. If you would like to review, update, or delete your personal data, please contact our administrative team using the details provided below.

7. Updates to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Effective Date" and the revised version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.